qqqbet Privacy Policy
This document clearly describes how your personal information is collected, stored and kept secure.
Last Updated: 1 January 2025
Introduction and Scope
This Privacy Policy ("Policy") applies to all services and operations of the qqqbet platform. When you register on qqqbet, log in, use betting or casino services, or contact our customer support, the information you provide is governed by this Policy.
By using this platform, you acknowledge that you have read the contents of this Policy and agree to its terms. This Policy is considered an integral part of qqqbet's Terms and Conditions.
Our services are for individuals aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately.
What Information We Collect
qqqbet collects two types of information from its users — information provided directly and information collected automatically.
2.1 Information Provided Directly
During registration and account management, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- Payment service details — bKash, Nagad, Rocket, Upay or bank account information
- Documents required for identity verification (such as a National ID card)
- Details of communications you make with customer support
2.2 Automatically Collected Information
The following information is recorded automatically while you use the platform:
- IP address and device type
- Browser and operating system information
- Time spent on the platform and details of pages visited
- Betting and gaming activity history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, information may be collected from trusted third-party services for the purpose of identity verification or fraud prevention. This information is used solely to ensure security.
Purpose of Data Use
qqqbet uses collected information only for specific and legitimate purposes. The main purposes are listed below:
3.1 Account and Service Management
- Completing registration and verifying accounts
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay and bank transfer
- Operating betting, casino and other gaming services
- Applying bonuses and promotional offers
3.2 Security and Protection
- Preventing unauthorised access to accounts
- Detecting fraud, money laundering and other financial crimes
- Carrying out identity verification and Know Your Customer (KYC) processes
3.3 Customer Support
Information is used to respond to your questions and complaints and to provide assistance via live chat or email. qqqbet operates customer support in Bengali and English 24/7.
3.4 Responsible Gaming
Information is used to monitor user gaming behaviour, identify problematic patterns of play, and provide assistance regarding responsible gaming.
3.5 Platform Improvement
- Analysing service quality and correcting technical issues
- Conducting statistical analysis to improve the user experience
Data Storage and Cybersecurity
qqqbet follows industry-standard technology and practices to protect user data. All data is transmitted using SSL (Secure Socket Layer) encryption technology, which makes it unreadable to third parties.
4.1 Security Measures
- Application of TLS encryption on all connections
- Passwords and sensitive data stored in hashed form
- Automated alert system to detect unusual activity on accounts
- Regular security audits conducted on server infrastructure
- Restricted access controls on data storage systems
4.2 Retention Period
All information is stored while the account is active. Even after an account is closed, certain information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud investigation.
Sharing Information with Third Parties
qqqbet does not sell your personal information to any third party. However, limited information may need to be shared in certain circumstances.
5.1 Service Provider Partners
Only the minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, and technical infrastructure management. These partners are contractually bound to maintain the confidentiality of the information.
5.2 Legal Obligations
Information may be disclosed when required to comply with court orders, directives from investigative authorities, or other legal obligations. In such cases, you will be notified in advance to the extent possible.
5.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be informed of such changes in a timely manner.
Cookies & Tracking Technology
The qqqbet platform uses cookies and similar technologies, which store small data files on your browser or device.
6.1 Types and Uses of Cookies
- Essential Cookies: Required to keep login sessions active and ensure security — these cannot be disabled.
- Functional Cookies: Used for language preferences, interface settings, and personalised experience.
- Analytics Cookies: Used to collect platform usage statistics, which help improve the quality of the service.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
User Rights
By using the qqqbet platform, you retain the following rights over your own information:
7.1 Right to Access and Correct Information
You can access your account profile at any time to view stored information and correct any incomplete or inaccurate details.
7.2 Right to Delete Information
Where there is no legal obligation to retain it, your account will be closed and the relevant information deleted upon your request. You can submit this request by contacting customer support.
7.3 Right to Object to Data Processing
You can object to the use of your information for marketing or promotional communications. This preference can be changed in your account settings.
7.4 Right to Raise a Complaint
If you have any concerns about data protection, you can contact our customer support. qqqbet treats every complaint with the utmost seriousness.
International Transfer of Information
qqqbet's servers and technical infrastructure may operate across multiple countries. Even if information is transferred to another country, the protection standards described in this policy will be maintained, and all international partners will be bound by equivalent data security agreements.
Data processing is carried out in accordance with applicable data protection laws and regulations of Bangladesh.
Protection of Minors
All services of qqqbet are strictly reserved for individuals aged 21 and above. Information from minors is never knowingly collected, and doing so is contrary to our core policy.
Age is verified at the time of registration. If it is later found that a user is below the required age limit, their account will be immediately suspended and the relevant information deleted. As part of Responsible Gaming, qqqbet always strictly enforces its age verification process.
If parents suspect that their child is using this platform, please contact our customer support immediately.
Policy Changes and Notifications
qqqbet may periodically review and update this privacy policy due to business changes, technological developments, or legal obligations.
If significant changes are made, a notification will be sent to the registered email address and a clear notice will be displayed on the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
The complete history of this policy is retained on our end. To learn more about us, visit our About Us page.
Privacy Contact
For any questions, concerns, or requests related to this privacy policy, please contact qqqbet customer support. Our team is available 24/7 in both Bengali and English.
Contact Methods
- Live Chat: Log in to the platform and chat directly at any time
- Email: [email protected]